Return & Refund Policy

At Spin&Co., customer satisfaction is our priority. Please review our return and refund policy below.

Defective or Faulty Products

If your product arrives with a technical issue, manufacturing defect, or is not functioning as intended, you are eligible for a full refund or replacement at no additional cost.

To qualify, please contact us within 7 days of delivery and provide:

• Your order number
• Photos or videos showing the issue
• A brief description of the problem

Once the issue is verified, we will process a full refund or send a replacement product.

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Returns for Other Reasons

If you wish to return an item for reasons other than a technical defect or product malfunction, you may request a return within 14 days of receiving your order.

Please note:

• The item must be unused and in its original packaging.
• Return shipping costs are the responsibility of the customer.
• Original shipping fees are non-refundable.
• The return shipping cost will be deducted from the refund amount.

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Personalized & Custom Orders

Personalized or custom-made products cannot be returned or refunded unless they arrive damaged, defective, or with a manufacturing error.

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Non-Refundable Situations

Refunds will not be issued for:

• Incorrect shipping information provided by the customer.
• Delays caused by customs, carriers, or circumstances beyond our control.
• Change of mind after the order has been processed or shipped.

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Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: help.spinandco@gmail.com

We are committed to providing the best possible experience and will do our best to resolve any issues quickly and fairly.